bgaee's Privacy Policy

0 Introduction

bgaee ("we", "our") operates a safe and transparent online gaming platform for users in Bangladesh. This privacy policy describes what information we collect when you use the bgaee website (https://bgaee.lat), why we collect it, how we store it, and in what circumstances we may share it with third parties.

By registering an account on our platform or browsing the site, you agree to the terms described in this policy. If you disagree with any part of this policy, please refrain from using the platform.

1Information We Collect

We may collect various types of information when you open an account at bgaee and during your subsequent use of the platform. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Payment details — bKash, Nagad, or Rocket account numbers (full numbers are not stored).
• Documents uploaded for identity or KYC (Know Your Customer) verification.
• Information you provide when contacting support.

1.2 Automatically Collected Information

• IP address and device type.
• Browser version and operating system.
• Logs of which pages were visited on the site and for how long.
• Cookie and session data (see section 6 for details).
• Transaction history — dates and amounts of deposits and withdrawals.
• Gameplay data — which games were played, for how long, and how much was wagered.

2Purpose of Data Collection

bgaee uses your information only for legitimate and necessary purposes. The main purposes are listed below:

• Account management: for registration, login, and account security.
• Age verification: to confirm that the user is 21 years of age or older.
• Transaction processing: to complete deposits and withdrawals securely.
• Fraud prevention: to detect and prevent suspicious activity.
• Customer support: so our 24/7 support team can resolve your issues.
• Responsible gaming: to identify problematic gaming behaviour and provide timely assistance.
• Legal obligations: to comply with applicable laws and regulations.
• Service improvement: to enhance platform performance and the user experience.

3Data Storage and Security

Protecting your personal information is one of bgaee's highest priorities. We apply industry-standard technical and organisational measures.

3.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted.
• Payment information tokenisation — full payment numbers are not stored in our system.
• Database encryption — data at rest is also kept in encrypted form.
• Access controls — only authorised staff can access data on a need-to-know basis.
• Regular security audits and vulnerability assessments.

3.2 Retention Period

We retain your information for as long as your account is active and, after account closure, for as long as required to meet legal and regulatory obligations. Once the relevant period has elapsed, data is securely deleted or anonymised.

4Sharing Data with Third Parties

bgaee shares your information with third parties only in the limited circumstances below and under strict confidentiality agreements:

• Payment processing partners: mobile financial service providers such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Game providers: providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming receive the minimum information necessary to operate gameplay.
• Technology service providers: hosting, security, and analytics providers may access limited data to deliver their services.
• Legal requirements: information may be disclosed pursuant to a court order or a lawful request from an authority.
• Fraud prevention: information may be shared with relevant agencies where necessary to prevent fraud or money laundering.

Outside of the above cases, bgaee does not provide, sell, or lease your information to any third party.

5Your Rights

bgaee believes you should have full control over your own information. To that end, we provide you with the following rights:

5.1 Right of Access

You may request a copy of the personal information bgaee holds about you at any time. We will provide that information within a reasonable timeframe.

5.2 Right to Rectification

If any stored information about you is inaccurate or incomplete, you may request a correction. We will verify and make the necessary amendments.

5.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

5.4 Right to Object to Processing

In certain cases you have the right to object to the processing of your information, in particular for direct marketing purposes.

5.5 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

6Cookie Policy

The bgaee website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: used to maintain login sessions, perform security checks, and run core platform functions. The site cannot work properly without these.
• Functional cookies: used to remember your preferences and settings, such as language selection.
• Analytics cookies: used to understand site usage patterns, helping us improve our service. Data from these cookies is anonymised.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain important features of the site from working. Detailed guidance on managing cookies is available in the help section of most modern browsers.

7Protection of Minors' Data

bgaee provides services only to those aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21.

Age verification measures are in place during the registration process. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If you have information about a minor's account, please contact [email protected].

8Data Security Breaches

In the event of a data security incident, bgaee will take the following steps:

• Promptly assess the potential impact of the incident.
• Take immediate technical measures to contain the breach and limit any damage.
• Notify affected users as quickly as possible if there is any risk to them.
• Investigate the incident and take steps to prevent recurrence.

If you believe your account has been accessed without authorisation, contact [email protected] immediately and change your password.

9International Data Transfers

To provide its services, bgaee may process your information on servers located in various countries. Where such transfers occur, we ensure that:

• The receiving country or organisation has adequate data protection measures in place.
• Our agreements with third parties include data protection clauses.
• All transferred data is always protected by SSL encryption.

10Changes to This Policy

bgaee reserves the right to update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email address.
• The "Last updated" date at the top of this page will be changed.
• For major changes, a notification may be displayed after you log in.

Continued use of the platform after an update means you have accepted the new policy. We therefore recommend reviewing this page regularly.

11Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. bgaee's support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

We will aim to respond to your message within 30 business days. For urgent matters, live chat is recommended.